You need to understand an issue before you can solve it.
It sounds counter-intuitive. Shouldn’t we be all about solutions? Yes and no.
We can be all about solutions at the end, but we want to be all about the problem at the beginning. If we decide on the solution too early, it can blind us to:
The following anonymous anecdotes warn about the dangers of leaping to a single solution too quickly.
Exploring the problem from many different perspectives and not leaping to a solutions prematurely, helps:
Revealing and discussing different perspectives to see problems from other viewpoints